IXG will accept returns for shirts, polo’s and tee’s for exchanges only.  IXG cannot accept returns on water bottles, snack containers, reusable bags or travel mugs. All merchandise must be received by IXG prior to issuing a credit or exchange. We must have requested items in stock in order for them to be exchanged. All shipped returns must include your name, a copy of the PO and the item(s) that you wish to exchange.

For damaged or defective merchandise, the total dollar amount of the order will be credited if a credit is desired. For exchanges on merchandise that is not defective or damaged, we do not credit the original freight charges. Please note, items returned for exchanges after 30 days will be issued an IXG.com credit.